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Selected Case Studies

Case Studies

Our 911 dispatch personnel working on the other end of the phone are the first point of contact during an emergency, responding quickly to assess the situation and determine the appropriate response.

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Stafford County, VA | Computer Aided Dispatch (CAD) Assessment


After a systems upgrade went sideways, IXP was called in. We remedied the issues and got the program back on track.

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SSRECC | Design, Construction, and Launch of Regional Center

Governance, Government Clients, and Technology

Combining four municipalities into a new facility with upgraded technology was a challenge for this newly formed regional center. IXP provided technology, facility and operational consulting to make this transition a success.

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NTECC | Consolidation of Four PSAPS

Consulting, Facilities Assessment, and Governance

Four north Dallas communities with separate systems needed to consolidate into a new center. IXP was brought in to provide governance, operations, technology and facility expertise.

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Exelon Security Operations Center | Managed Services

9-1-1 Managed Services and Private Industry

When Exelon wanted more “security minded” telecommunicators they turned to IXP for assistance. IXP now staffs this Baltimore area center, which monitors over 300 sites around the country. Service has improved and costs have decreased.

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California State University | Intelligent Video Surveillance and Analytics


This 45,000 student population needed enhanced video surveillance. IXP provided the assessment, oversaw the installation and provided an intelligent video analytics program which acts as a workforce multiplier for the security personnel.

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Burlington County Bridge Commission | Security Assessment


IXP worked with BCBC to provide video surveillance upgrades, dispatch center improvements, and selection of physical security management system for two major bridges across the Delaware River.

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East Windsor & the Borough of Hightstown, NJ

9-1-1 Managed Services

This case study illustrates that a Managed Services approach can significantly decrease the costs over the current methodology of using unionized public sector workers.

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Massachusetts Bay Transportation Authority | MBTA

9-1-1 Managed Services

IXP is providing a solution to the MBTA that delivers considerable cost savings for operating their emergency communications center. IXP now provides trained and certified staff on a 24/7 basis allowing for skilled police officers to return to patrol functions and increases the number of officers on the system.

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Western Connecticut 9-1-1 Communications Center | Managed Services for Dispatch, 311, IT, and Front Desk

9-1-1 Managed Services and Government Clients

Police officers and firefighters were manning the dispatch center. IXP provided a complete privatized solution including telecommunicators, IT support, 3-1-1 personnel and front window staff.

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ChatComm | A Total Emergency Communications Center Solution

9-1-1 Managed Services, Facilities Assessment, Governance, Government Clients, Operations, and Technology

IXP provides communication center staffing including IT support for this four community center—all at a fixed cost and no overtime bills. The privately run center processes over 400,000 calls annually and is CLEA accredited.

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