We Help Improve Operational Services for Campuses, Governments, Private Industry, and More.
Our Work Speaks For Itself
Selected Case Studies
Case Studies
Our 911 dispatch personnel working on the other end of the phone are the first point of contact during an emergency, responding quickly to assess the situation and determine the appropriate response.
SSRECC | Design, Construction, and Launch of Regional Center
Governance, Government Clients, and TechnologyCombining four municipalities into a new facility with upgraded technology was a challenge for this newly formed regional center. IXP provided technology, facility and operational consulting to make this transition a success.
FDNY | Renovation and Implementation Project
Consulting, Facilities Assessment, and Government ClientsWhen FDNY had to reconstruct five separate centers with zero downtime, the challenge was enormous. IXP came in to provide precise program management for the disparate system integration and to oversee the implementation. Result: Downtime = 0
East Windsor & the Borough of Hightstown, NJ
9-1-1 Managed Services and Government ClientsThis case study illustrates that a Managed Services approach can significantly decrease the costs over the current methodology of using unionized public sector workers.
Lawrence Township, NJ | 9-1-1 Dispatching Managed Services
9-1-1 Managed Services and Government ClientsWhen IXP staffed the communication center the township regained over 6,000 hours of annual police time. Police, who used to backfill civilianized dispatching, are now back in the field. The service level has increased and operational costs are 15% lower.
ChatComm | A Total Emergency Communications Center Solution
9-1-1 Managed Services, Facilities Assessment, Governance, Government Clients, Operations, and TechnologyIXP provides communication center staffing including IT support for this four community center—all at a fixed cost and no overtime bills. The privately run center processes over 400,000 calls annually and is CLEA accredited.
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