IXP Provides Emergency Communications Consulting, Technology and
Managed Services for Public Safety, Governments, Campuses, and Private Industry.
Our consultants have experience in all areas of public safety. This allows us to match our consultants with the experience and needs of any client.
We understand that your technology systems are vital to keeping the public safe. Your technology investments must meet the needs of your jurisdiction—there is no one-size solution that adequately fits all.
Emergency Managed Services
Municipalities can save money, time and resources needed to recruit, hire, train and manage essential functions within a dispatch or public safety department.
The 4 Critical Building Blocks
of Emergency Communication Services
- Financial Predictability
- Public-Private Partnership
- Reporting to Stakeholders
- National Perspective
- Workload-Based Staffing
- Policy & Procedures
- Performance Metrics
- Industry Standards
- 9-1-1 Systems
- Recording & Logging
- Network Architecture
- Site Selection
- Architecture & Engineering
- Space Planning
- Project Management
Chattahoochee River 911 Authority
ChatComm | A Total Emergency
Communications Center Solution
IXP provides communication center staffing and IT support for four communities —all at a fixed cost and with no overtime bills. The privately run center processes over 400,000 calls annually and is CALEA® accredited.
IXP Corporation solves the toughest challenges in public safety and emergency communications environments. IXP provides a public-private partnership to clients, which is founded on sharing operational and technical risk and responsibility, where we make it our priority to solve the problems for and with you.
This case study illustrates that a Managed Services approach can significantly decrease the costs over the current methodology of using unionized public sector workers.
The Snohomish County Sheriff’s Office (SCSO) and municipal police departments in the northern part of the county had recently formed a regional task force to counter rising break-ins to homes, cars, and businesses driven by increased heroin and opioid use in their shared jurisdictions.
This 45,000 student population needed enhanced video surveillance. IXP provided the assessment, oversaw the installation, and provided an intelligent video analytics program that acts as a workforce multiplier for the security personnel.
Our Expertise is Solving Complex Emergency Communications Problems Within Your Budget
Combining four municipalities into a new facility with upgraded technology was a challenge for this newly formed regional center. IXP provided technology, facility, and operational consulting to make this transition a success.
This multi-billion dollar biopharmaceutical company needed process improvement at its regional security center. IXP assessed and recommended technology and reviewed processes to allow leadership to make improvements and plan for future growth.
After a systems upgrade went sideways, IXP was called in. We remedied the issues and got the program back on track.
Our People and the IXP Culture
Over the years, we have been fortunate to attract some of the most talented telecommunicators in our industry. Our people embrace a commitment to the communities they serve and possess a high expectation for excellence.
Clients Trust IXP Corporation
We are Honored to Partner with and Support our Clients Across the United States
We found a great private sector partner in IXP Corporation. We sat down and hammered out a way to significantly improve our ability to respond and improve public safety services.
The partnership works great between Johns Creek, Sandy Springs, and IXP. We’ve seen improved call-taking responsiveness, we’ve got citizens who are now able to get through to 911, and we’ve gotten really good positive feedback from the community.
Fmr. City Manager, Sandy Springs, GA
The partnership (ChatComm) is working very well. We formed our own PSAP we call ChatComm. There’s not many people who have done this. Especially outsourcing. It’s completely outsourced. There are no government employees answering 911 emergency calls; they are all employees of a public sector corporation.
Fmr. City Manager, Johns Creek, GA
When we walk into a room here we automatically have ‘situational awareness of everything that’s going on not only in our community but in Johns Creek, not only with police, but with fire and EMS as well.
We know where our resources are. We know how to to deploy them. and we can do it much more effectively and muck more quickly.
If you develop partnerships between various communities, then when a major event occurs, we also have the resources not only our immediate resources but we have those collaborative resources as well, which increases our operational capacity.
Chief Terry Sult
Sandy Springs, GA Police Dept.
In the past you’d have to call the other departments and vice versa trying to get resources from one dept. to the other. Now you have the 911 center . . . they can actually start making those calls because they know what each city has for resource availability. It’s just kinda seamless – you just move those resources over.
Anytime you can bring something that’s new and state of the art into the community without raising taxes and not hitting the city loaded, that’s always welcome. But when you do something to improve it on that same level it’s even more widely accepted. It’s a win-win.
Chief Ed Densmore
Johns Creek, GA Polic Dept.
I know that several people have used or called it (ChatComm) and it’s instantaneous . . . the response is instantaneous. and we’ve invited our fire fighters and policeman to several events that the chamber has hosted with several of the other non-profits in the city. They are very visible in the community. They are anxious to serve. It’s just been incredible.
Sandy Springs, GA Perimeter Chamber of Commerce
On behalf of the CALEA staff, please accept our appreciation for the cooperation of your Deputy Director of Operations and staff. It was a pleasure working with them. Your team was very professional, flexible, and responsive to suggestions for anything we needed.
Your team takes pride and ownership in their assignments and are dedicated to doing it correctly.
Bruce P. Robertson
Compliance Service Member | CALEA
Two years ago we decided to create a CCTV system on campus. We wanted to build out a full blown system, but do it in phases. We brought in IXP and they introduced us to IBM Analytics.
The best example they gave which was easy for us to wrap our heads around was NYC where they were using it to fight terrorism.
We were really blown away at the technology and what it could do.
Fmr. Chief Ann Glavin
Cal State University | Northridge
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