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Public-private … safety? As ‘managed services’ firm, IXP works with towns to increase efficiency, shrink costs – ROI-NJ
Emergency Telecommunication Centers across the country are struggling to keep up with the overall technological advancements of Emergency Telecommunications and maintaining understaffed 911 Dispatch Centers Nationwide. This is due to constricted governmental budgets and funding. In the article below, Bill Metro, CEO of IXP Corporation, reveals how IXP provides the solutions to these issues. IXP excels at providing better, faster, and less costly dispatch services with financial predictability over a three to five-year period. IXP also provides expert IT services to meet Public Safety needs.
XP is pleased to announce that we have been awarded a second five-year extension to our Managed Service contract with the Chattahoochee River 911 Authority, better known as ChatComm. This contract agreement brings us to 15-years under contract with Chatcomm. We have provided 911 emergency communications managed services with Chatcomm since September 2009, which serves four municipalities in the metropolitan area of Atlanta. Chatcomm is the nation’s first public-private partnership of a 911 emergency communications center, and this new extension continues to authenticate the IXP Way for 911 Managed Services.
IXP has been awarded a 5-year contract with Webster County, Iowa to operate and manage its 9-1-1 dispatch center! IXP will provide staffing and will be responsible for the personnel within the center. We are excited and honored to move forward with this contract and help Webster County achieve optimal performance within their dispatch center.
IXP Corporation has written an industry whitepaper on the keys to success for 9-1-1 communications centers as they become the nexus between Next Generation 9-1-1 (NG911) technologies and the FirstNet public safety broadband network and its users.
In September, the Massachusetts Bay Transportation Authority (MBTA) published its annual report concerning the transit agency’s changes due to waiver from the state’s “Pacheco Law,” which severely limits agencies from participating in competitive sourcing and outsourcing agreements. The agency continues to project large savings from a greater reliance on competitive sourcing of services. The report further notes “benefits from the waiver extend well beyond actual and projected operating dollars saved,” also noting considerable improvements in service delivery, including a drop in crime due to in part due to outsourcing police dispatch (allowing more cops in the field):
The International City/County Management Association (ICMA) is the world’s leading association of professional city and county managers and other employees who serve local governments. ICMA’s vision is to be the leading association of local government professionals dedicated to creating and supporting thriving communities throughout the world.
The exhibit hall is about networking, education, and finding the best solutions to your local government management issues. IXP provided information about our services to interested community representatives.
Community Leaders of America’s National conferences are conducted with the understanding that a vibrant and successful municipality is a combination of best practices and policy development with current municipal leaders, private sector representatives, industry associations and policy makers working together. Participants at CLA conferences have the common desire, vision and focus dedicated to supporting and protecting municipalities. IXP led a session on the future of 911 dispatch at the CLA Fall National Conference this week.
We’re proud to share our new contract with Chatham County, GA to direct their emergency dispatch center. IXP is excited to help the county produce a better and faster operation and to provide the best services possible during resident’s greatest time of need.
IXP has been awarded a contract by the town of Princeton to operate and manage its 9-1-1 emergency communications dispatch center. It will provide staffing for the center as well as technology support. IXP is helping Princeton achieve optimal performance and greater control of budgets and resources by providing a service that includes a cost-effective and predicable multi-year fixed price contract.
A 9-year-old Connecticut boy is being credited with helping save his baby sister’s life. An IXP 911 call taker instructs the boy to tell his mother how to put the baby on her side and how to clear her mouth.
There are many activities on campus that that require constant vigilance to keep students, faculty, staff and visitors protected. Closed Circuit Television (CCTV) technology serves as a foundation for campus crime prevention efforts. The detection and analysis has become more sophisticated, and surveillance cameras have increased the power to monitor indoor and outdoor locations across campus. Given the capabilities of CCTV to not only provide high-resolution continuous footage, but also employ analytics, the move to this technology may be inevitable for colleges and universities. Larry Consalvos, President and Chief Operating Officer of IXP spoke with University Business Magazine about the trend for more campuses to use CCTV.
The Massachusetts Bay Transportation Authority has hired IXP to manage their police dispatch services at the transit authority.
The 911 system started in 1968 and while it may have efficiently done its job in its early years, today is a different story. Many argue that the problem lies in cell phones. Before cell phones, 911 call centers could be sure that the landline call was where the emergency was located. Today, more than 75% of 911 calls originate from cell phones. The challenge begins when 911 call centers receive wireless calls; they generally only know the sector of where the call originates from, but they do not have the technology to pinpoint the caller’s location. Listen to Larry Consalvos, President and Chief Operating Officer of IXP talk with Radio Health Journal about whether consolidation and upgrading call center technology is the answer.
Faulkner County, AR seeks a solution to upgrade 911 system, as current operations and technology are costly and do not provide the support or reliability needed for emergency communication. IXP is considered as a cost-effective solution that provides optimal results.
IXP employees participated in a mass casualty drill this past Tuesday, June 27, 2017, in Danbury, CT. Great work by all involved!
IXP is now a proud partner of Pool Safely, a campaign of the US Consumer Product Safety Commission. We are eager to work together to promote the safety of families and children around pools this summer. If you encounter an emergency in or around the water, do not hesitate to contact 9-1-1. Your quick response can help save lives.
The 2nd Quarter 2017 IXPY Award is to be awarded to Scott Efferen. Scott is a Fire and Law Enforcement dispatcher in the IXP-Danbury Emergency Communication Center. He is a mentor, quiet leader, and a dedicated and qualified employee. We are proud to have Scott as a member of the Western Connecticut 9-1-1 Center.
LaaSer Critical Communications has teamed with IXP and the Chattahoochee River 911 Authority (ChatComm), to deliver enhanced services at the four Atlanta area municipalities served by ChatComm. These are the first of approximately 30 public safety answering points (PSAPs) that will be part of a nationwide pilot. LaaSer’s platform enables immediate, accurate location of mobile phone users, as well as providing any supplemental data like emergency contact information, medical conditions and other pertinent details.
IXP has built further trust and confidence in its service delivery processes and controls by obtaining an independent auditor’s report on the Suitability of the Design of Controls Relevant to Security, Processing Integrity, Confidentiality, and Privacy (SOC 2® Type 1). This report attests to the design and operating effectiveness of IXP controls. This certification is not mandatory; IXP chose to obtain this certification to provide our clients with an even higher level of comfort in our service delivery.
IXP’s Michael Anderson spoke to Hospital Peer Review about the CMS (Centers for Medicare and Medicaid Services) rule that has established consistent emergency preparedness requirements for health care providers.
CMS has finalized a rule that establishes consistent emergency preparedness requirements for health care providers participating in Medicare and Medicad. IXP’s Michael Anderson spoke to Emergency Management Magazine about the new requirements.
Like many universities, California State University Northridge wanted to create a safer environment for the university community. The University made the decision to implement video surveillance as a crime deterrent and to investigate incidents in real time.
IXP’s free checklist will help you identify the best path forward in achieving the goals for your community.
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