Government Case Studies

ChatComm (Sandy Springs, GA) - Total emergency communications center solution
IXP provides communication center staffing including IT support for this four community center—all at a fixed cost and no overtime bills. The privately run center processes over 400,000 calls annually and is CLEA accredited. 
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Lawrence Township, NJ - 9-1-1 dispatching managed services

When IXP staffed the communication center the township regained over 6,000 hours of annual police time. Police, who used to backfill civilianized dispatching, are now back in the field. The service level has increased and operational costs are 15% lower.
 

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Western Connecticut 9-1-1 Communications Center (Danbury, CT)—Managed services for dispatch, 311, IT and front desk
Police officers and firefighters were manning the dispatch center. IXP provided a complete privatized solution including telecommunicators, IT support, 3-1-1 personnel and front window staff.
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FDNY (New York City)—Renovation and implementation project
When FDNY had to reconstruct five separate centers with zero downtime, the challenge was enormous. IXP came in to provide precise program management for the disparate system integration and to oversee the implementation. Result:  Downtime = 0
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SSRECC (Hingham, MA)—Design, construction and launch of regional center
Combining four municipalities into a new facility with upgraded technology was a challenge for this newly formed regional center. IXP provided technology, facility and operational consulting to make this transition a success.
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