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Selected Case Studies
Our 911 dispatch personnel working on the other end of the phone are the first point of contact during an emergency, responding quickly to assess the situation and determine the appropriate response.
After a systems upgrade went sideways, IXP was called in. We remedied the issues and got the program back on track.
Combining four municipalities into a new facility with upgraded technology was a challenge for this newly formed regional center. IXP provided technology, facility and operational consulting to make this transition a success.
Four north Dallas communities with separate systems needed to consolidate into a new center. IXP was brought in to provide governance, operations, technology and facility expertise.
When Exelon wanted more “security minded” telecommunicators they turned to IXP for assistance. IXP now staffs this Baltimore area center, which monitors over 300 sites around the country. Service has improved and costs have decreased.
This 45,000 student population needed enhanced video surveillance. IXP provided the assessment, oversaw the installation and provided an intelligent video analytics program which acts as a workforce multiplier for the security personnel.
IXP worked with BCBC to provide video surveillance upgrades, dispatch center improvements, and selection of physical security management system for two major bridges across the Delaware River.
This case study illustrates that a Managed Services approach can significantly decrease the costs over the current methodology of using unionized public sector workers.
IXP is providing a solution to the MBTA that delivers considerable cost savings for operating their emergency communications center. IXP now provides trained and certified staff on a 24/7 basis allowing for skilled police officers to return to patrol functions and increases the number of officers on the system.
Western Connecticut 9-1-1 Communications Center | Managed Services for Dispatch, 311, IT, and Front Desk9-1-1 Managed Services and Government Clients
Police officers and firefighters were manning the dispatch center. IXP provided a complete privatized solution including telecommunicators, IT support, 3-1-1 personnel and front window staff.
IXP provides communication center staffing including IT support for this four community center—all at a fixed cost and no overtime bills. The privately run center processes over 400,000 calls annually and is CLEA accredited.
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