Case Studies

IXP provides communication center staffing including IT support for this four community center—all at a fixed cost and no overtime bills. The privately run center processes over 400,000 calls annually and is CLEA accredited. 

When IXP staffed the communication center the township regained over 6,000 hours of annual police time. Police, who used to backfill civilianized dispatching, are now back in the field. The service level has increased and operational costs are 15% lower.
 

Police officers and firefighters were manning the dispatch center. IXP provided a complete privatized solution including telecommunicators, IT support, 3-1-1 personnel and front window staff.

IXP is providing a solution to the MBTA that delivers considerable cost savings for operating their emergency communications center. IXP now provides trained and certified staff on a 24/7 basis allowing for skilled police officers to return to patrol functions and increases the number of officers on the system.

This case study illustrates that a Managed Services approach can significantly decrease the costs over the current methodology of using unionized public sector workers.

When Exelon wanted more “security minded” telecommunicators they turned to IXP for assistance. IXP now staffs this Baltimore area center, which monitors over 300 sites around the country. Service has improved and costs have decreased.