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Our Work Speaks For Itself
Selected Case Studies
Our 911 dispatch personnel working on the other end of the phone are the first point of contact during an emergency, responding quickly to assess the situation and determine the appropriate response.
Combining four municipalities into a new facility with upgraded technology was a challenge for this newly formed regional center. IXP provided technology, facility and operational consulting to make this transition a success.
When FDNY had to reconstruct five separate centers with zero downtime, the challenge was enormous. IXP came in to provide precise program management for the disparate system integration and to oversee the implementation. Result: Downtime = 0
Western Connecticut 9-1-1 Communications Center | Managed Services for Dispatch, 311, IT, and Front Desk9-1-1 Managed Services and Government Clients
Police officers and firefighters were manning the dispatch center. IXP provided a complete privatized solution including telecommunicators, IT support, 3-1-1 personnel and front window staff.
IXP provides communication center staffing including IT support for this four community center—all at a fixed cost and no overtime bills. The privately run center processes over 400,000 calls annually and is CLEA accredited.
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