Crisis Navigation | A Direct Pathway to Immediate Care.
Our Decades of Expertise in Emergency Call Center Management Make IXP a Valuable and Strategic Business Partner for Behavioral Health and Addiction Services Providers.
IXP operates as a trusted partner to behavioral health agencies supporting our nations newly launched 988 hotline (formerly known as the National Suicide Prevention Lifeline).
Our crisis navigators’ triage ‘non-emergent’ calls for individuals seeking help in identifying community-based support services and providers to treat their respective problems.
This extensive intake process assesses the caller’s needs and aligns them with the best path to care within 24 to 48 Hours of call receipt using our customized software and telephone services.
We are a Seamless Extension of Your Workforce
IXP bridges the gap for agencies needing to operate with expediency. We are a seamless extension to your workforce to help you take on increased challenges that this evolving mental and behavioral health world can generate. IXP can provide turnkey solutions that include call center design, technology integration and support, call-taking services, recruiting and hiring, trained staffing, and client intake services for individuals not at immediate risk.
Our Behavioral Health Hub Can Coordinate Services Such as:
- Mobile Response Stabilization Services
- Crisis De-Escalation
- Assessment and Case Management
- Appointment Scheduling
- Ride/Transportation Coordination
- Outpatient Counseling
- Depression/Anxiety Treatment
- Addiction Recovery