Selected Case Studies

ChatComm (Sandy Springs, GA) - Total emergency communications center solution
IXP provides communication center staffing including IT support for this four community center—all at a fixed cost and no overtime bills. The privately run center processes over 400,000 calls annually and is CLEA accredited. 
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Lawrence Township, NJ - 9-1-1 dispatching managed services

When IXP staffed the communication center the township regained over 6,000 hours of annual police time. Police, who used to backfill civilianized dispatching, are now back in the field. The service level has increased and operational costs are 15% lower.
 

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Western Connecticut 9-1-1 Communications Center (Danbury, CT)—Managed services for dispatch, 311, IT and front desk
Police officers and firefighters were manning the dispatch center. IXP provided a complete privatized solution including telecommunicators, IT support, 3-1-1 personnel and front window staff.
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Massachusetts Transportation Bay Authority (MBTA)
IXP is providing a solution to the MBTA that delivers considerable cost savings for operating their emergency communications center. IXP now provides trained and certified staff on a 24/7 basis allowing for skilled police officers to return to patrol functions and increases the number of officers on the system.
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East Windsor & the Borough of Hightstown, NJ
This case study illustrates that a Managed Services approach can significantly decrease the costs over the current methodology of using unionized public sector workers.
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Snohomish County Sheriff’s Office
The Snohomish County Sheriff’s Office (SCSO) and municipal police departments in the northern part of the county had recently formed a regional task force to counter rising break-ins to homes, cars and businesses driven by increased heroin and opioid use in their shared jurisdictions.
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Bristol Myers Squibb (Hopewell Township, NJ)—Regional Security Monitoring Center Assessment
This multi-billion dollar bio-pharmaceutical company needed process improvement at its regional security center. IXP assessed and recommended technology and reviewed processes to allow leadership to make improvements and plan for future growth.
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Burlington County Bridge Commission (Palmyra, NJ)—Security Assessment
IXP worked with BCBC to provide video surveillance upgrades, dispatch center improvements, and selection of physical security management system for two major bridges across the Delaware River.
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California State University (Northridge campus, CA)—Intelligent Video Surveillance and Analytics
This 45,000 student population needed enhanced video surveillance. IXP provided the assessment, oversaw the installation and provided an intelligent video analytics program which acts as a workforce multiplier for the security personnel.
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Exelon Security Operations Center (Owen Mills, MD)—Managed Services
When Exelon wanted more “security minded” telecommunicators they turned to IXP for assistance. IXP now staffs this Baltimore area center, which monitors over 300 sites around the country. Service has improved and costs have decreased.  
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FDNY (New York City)—Renovation and implementation project
When FDNY had to reconstruct five separate centers with zero downtime, the challenge was enormous. IXP came in to provide precise program management for the disparate system integration and to oversee the implementation. Result:  Downtime = 0
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NTECC (Addison, TX)—Consolidation of four PSAPS
Four north Dallas communities with separate systems needed to consolidate into a new center.  IXP was brought in to provide governance, operations, technology and facility expertise.
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