The Junior Systems Administrator is an entry level information technology position reporting directly to the ChatComm Public Safety Information Technology Manager. The position is responsible for completing support tasks in a 911 Emergency Communications Center environment. Technology utilized by the Communications Center includes desktops, laptops, servers, printers, phones, software, operating systems, applications, and other public safety-specific technologies.
- Ability to learn and willingness to take on more complex tasks.
- Perform System Administration duties for Public Safety applications including Computer Aided Dispatch.
- Conduct scheduled system checks and perform maintenance in accordance with the center schedule.
- Enter, manage and update IT support tickets in the ticketing system.
- Update IT asset tracking documentation for hardware, software, and operating systems.
- Learn and adhere to applicable data privacy practices and laws governing information technology and security in the 9-1-1 environment.
- Willingness, once proficient in tasks, to work the early morning or evening shift (4:00am to 12:00pm or noon to 8:00pm), as assigned.
- Willingness, once proficient in tasks, to provide after-hours emergency support on a rotating basis.
- Take initiative to become further educated in information technology and emerging trends.
- Learn and adhere to IT site and procedure documentation.
- During a mentoring period of six months, the Jr. Systems Administrator will follow a training plan and is expected to master specific topic areas within the assigned timeframes. Training will continue until mastery of all topics has been completed. Mastery of support tasks within the first six months is required for:
- Spiceworks and Sysaid Helpdesk Tracking systems
- Central Square CAD and Ancillary Applications
- Priority Dispatch Software
- Verint and CVDs software
- Microsoft 365 and Active Directory
- First Level Support/Troubleshooting for Networking, Hardware, and Software Applications
Other duties as assigned.
Functions & Responsibilities
Qualifications and Skills
- Assist in the deployment, monitoring, upgrade, and support of IT systems including public safety technologies, laptops, desktops, servers, operating systems, hardware, and software.
- Perform hardware maintenance including replacement of hard drives and memory upgrades under the direction of Corporate IT.
- Work effectively with Corporate IT personnel to resolve issues.
- Communicate effectively with 911 Center management and staff.
- Accurately report status of issues and escalate issues, as needed.
- Communicate and work with technology vendors to ensure all contracted hardware and software is maintained and supported.
- Identify, troubleshoot, and resolve IT issues reported through the help desk systems.
- Participate in the updating and organization of IT site and procedure documentation.
- Maintain inventory of IT consumables and deploy replacement devices as needed.
- Education and Experience:
- Associate degree from 2-year college or technical school or higher; or
- Two or more years of related experience and training or certifications in IT field; or
- Equivalent combination of education and experience.
- Experience in Public Safety technologies including radio systems, 911 telephone systems, logging and recording systems, etc. a plus but not mandatory.
- Experience with servers and Microsoft technologies.
- Knowledge of network concepts and PC operating systems.
- Eagerness to learn and progress.
- Strong interpersonal skills and ability to work well with others.
- Strong analytical, evaluative, and problem-solving abilities.
- Strong written communication skills.
- Ability to learn the technologies, equipment, and requirements of supporting Public Safety IT.
- Ability to accept and follow guidance.
- Ability to troubleshoot and resolve technical issues.
- Ability to conduct research into IT issues and products as required.
- Ability to present ideas in business-friendly and user-friendly language.
- Willingness to learn skills such as report development.
- Must be able to pass a background check.
- Sitting for extended periods of time while working at computer keyboards, monitoring a variety of IT systems, and updating documentation required of IT operations.
- Must be able to get up and sit down.
- Must have good vision, specifically to include up close, distance, color and peripheral; depth perception and ability to adjust focus.
- Must be able to work in confined spaces and manage IT racks and equipment.
- Must be able to hear and speak to exchange information with users.
- Must have reliable transportation.
- Must be able to work during 24/7 emergency situations such as major storms.
- Must be able to work with sensitive confidential information.
- Must be able to lift up to 50 lbs.