Larry Consalvos talks with Radio Health Journal about consolidation and outsourcing 911 centers

8/1/2017
 
The 911 system started in 1968 and while it may have efficiently done its job in its early years, today is a different story. Many argue that the problem lies in cell phones. Before cell phones, 911 call centers could be sure that the landline call was where the emergency was located. Today, more than 75% of 911 calls originate from cell phones. The challenge begins when 911 call centers receive wireless calls; they generally only know the sector of where the call originates from, but they do not have the technology to pinpoint the caller’s location.  Listen to Larry Consalvos, President and Chief Operating Officer of IXP talk with Radio Health Journal about whether consolidation and upgrading call center technology is the answer.

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