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Massachusetts Bay Transportation Authority Notes Benefits to Outsourcing Police Dispatch to IXP, Including Improved Service Levels and Reduction in Crime
In September, the Massachusetts Bay Transportation Authority (MBTA) published its annual report concerning the transit agency’s changes due to waiver from the state’s “Pacheco Law,” which severely limits agencies from participating in competitive sourcing and outsourcing agreements. The agency continues to project large savings from a greater reliance on competitive sourcing of services. The report further notes “benefits from the waiver extend well beyond actual and projected operating dollars saved,” also noting considerable improvements in service delivery, including a drop in crime due to in part due to outsourcing police dispatch (allowing more cops in the field):
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IXP Exhibits at the 104th Annual ICMA Conference in Baltimore, MD
The International City/County Management Association (ICMA) is the world’s leading association of professional city and county managers and other employees who serve local governments. ICMA’s vision is to be the leading association of local government professionals dedicated to creating and supporting thriving communities throughout the world.

The exhibit hall is about networking, education, and finding the best solutions to your local government management issues. IXP provided information about our services to interested community representatives.
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IXP Attends the Community Leaders of America Fall National Conference
Community Leaders of America’s National conferences are conducted with the understanding that a vibrant and successful municipality is a combination of best practices and policy development with current municipal leaders, private sector representatives, industry associations and policy makers working together. Participants at CLA conferences have the common desire, vision and focus dedicated to supporting and protecting municipalities. IXP led a session on the future of 911 dispatch at the CLA Fall National Conference this week.
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Chatham County Hires IXP for 911 Director
We’re proud to share our new contract with Chatham County, GA to direct their emergency dispatch center. IXP is excited to help the county produce a better and faster operation and to provide the best services possible during resident’s greatest time of need.
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IXP Selected to Manage Princeton's 9-1-1 Emergency Dispatch Center
IXP has been awarded a contract by the town of Princeton to operate and manage its 9-1-1 emergency communications dispatch center.  It will provide staffing for the center as well as technology support.   IXP is helping Princeton achieve optimal performance and greater control of budgets and resources by providing a service that includes a cost-effective and predicable multi-year fixed price contract.
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Nine year old brother saves baby sister’s life with aid of IXP Dispatcher
A 9-year-old Connecticut boy is being credited with helping save his baby sister's life.  An IXP 911 call taker instructs the boy to tell his mother how to put the baby on her side and how to clear her mouth.
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Larry Consalvos Discusses why Some Institutions are Adopting Video Analytics Technology for Smarter Surveillance
There are many activities on campus that that require constant vigilance to keep students, faculty, staff and visitors protected.  Closed Circuit Television (CCTV) technology serves as a foundation for campus crime prevention efforts. The detection and analysis has become more sophisticated, and surveillance cameras have increased the power to monitor indoor and outdoor locations across campus.  Given the capabilities of CCTV to not only provide high-resolution continuous footage, but also employ analytics, the move to this technology may be inevitable for colleges and universities.  Larry Consalvos, President and Chief Operating Officer of IXP spoke with University Business Magazine about the trend for more campuses to use CCTV.
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NEWEST PRIVITIZATION INITIATIVE - MBTA
The Massachusetts Bay Transportation Authority has hired IXP to manage their police dispatch services at the transit authority.
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Faulkner County 911 Upgrade Due, Funds Sought
Faulkner County, AR seeks a solution to upgrade 911 system, as current operations and technology are costly and do not provide the support or reliability needed for emergency communication. IXP is considered as a cost-effective solution that provides optimal results.
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Larry Consalvos talks with Radio Health Journal about consolidation and outsourcing 911 centers
The 911 system started in 1968 and while it may have efficiently done its job in its early years, today is a different story. Many argue that the problem lies in cell phones. Before cell phones, 911 call centers could be sure that the landline call was where the emergency was located. Today, more than 75% of 911 calls originate from cell phones. The challenge begins when 911 call centers receive wireless calls; they generally only know the sector of where the call originates from, but they do not have the technology to pinpoint the caller’s location.  Listen to Larry Consalvos, President and Chief Operating Officer of IXP talk with Radio Health Journal about whether consolidation and upgrading call center technology is the answer.
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