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Local government executives face increasing pressure to “do more with less” and justify their expenditures by demonstrating improved or expanded services. Particularly for emergency services, local officials need criteria to assess performance and efficiency. The accreditation process provides a well-defined and universally recognized benchmark system that measures the quality of service being provided to those in need.
IXP enjoys a number of industry accreditations. These important designations serve as a mark of excellence in the public safety industry. We utilize rigorous processes to provide thorough training, adopt industry best practices and continuously evaluate performance. IXP achieved accreditation in both Emergency Medical Dispatch and Emergency Fire Dispatch with the International Association of Emergency Dispatch in less than three years. In addition to meeting industry standards for call handling, IXP ensures excellent service to all those that call us for assistance by maintaining communications center accreditation with the Commission on Accreditation for Law Enforcement Agencies (CALEA). IXP’s Chattahoochee River 9-1-1 Authority Emergency Communications Center (ChatComm) received accreditation from CALEA on November 22, 2014. This makes IXP the first private sector company to receive this accreditation. We are honored to receive this distinction, as it illustrates our success and our commitment to upholding the highest standards.