Problems We Solve

iXP’s clients rely on us to tackle the toughest challenges in the emergency communications environment, helping them solve the problems they face in an increasingly complex and fast-paced field.

Blending our expertise in public safety and emergency communications governance, operations, technology and facilities, iXP’s proprietary SAIF® methodology provides a consistent framework to assure that every project, large or small, produces the results our clients demand.

Whether helping plan and execute an entirely new emergency communications environment or more narrowly focusing on specific enhancements to existing systems or operations, iXP’s clients count on us as trusted advisors to meet their challenges…Problem Solved.

Today’s emergency communications landscape is a complex web of organizational, operational, technological and facility challenges. Increasingly, the successful planning and managing of these interconnected elements depends on well thought-out governance and business models.

Thoughtful planning leads to successful outcomes, and iXP’s depth of experience in helping clients plan their future environments is brought to bear in each new engagement. Whether working within a single agency or helping multiple jurisdictions and agencies blend their operations, iXP can skillfully assist you in laying a solid foundation for successful outcomes.

iXP has helped a number of clients find the best mix of consolidation or collocation alternatives to fit their situational needs. Taking into account the needs of all parties, iXP is expert in navigating intergovernmental agreements that bring public safety agencies together to share resources such as facilities, radio systems, phone systems, etc.

iXP’s processes stress the importance of considering the full life-cycle of the technologies and facilities that support emergency communications. The pace of technological change is one of the biggest challenges in public safety and emergency communications. iXP has the experience and proven success to help our clients plan and implement the right mix of technologies (CAD, RMS, Mapping, E-911, Telephony, wireless voice and data, etc.) to meet their needs. Whether planning for periodic system refreshments or establishing economic models for life-cycle system replacements, iXP assists clients in establishing governance and business models that assure long-term success.

iXP has broad experience in planning and managing the ongoing operation of emergency communications environments.  Whether establishing operational standards and procedures for a communications center, building maintenance and support models for the wide mix of technologies integrated within these facilities, or establishing long-term system and organizational relationships that support interoperability, iXP’s depth of public safety and industry experience allows us to help our clients find solutions that fit their operational needs and fiscal constraints.

The most significant long-term investments communities make in emergency communications are the physical facilities that support the communications enterprise. With increasing national focus on homeland security and critical infrastructure protection, local emergency communications and operations facilities are increasingly being planned and designed with both high-availability/reliability and force protection in mind. This shifting focus requires increased attention to site selection, building design, interconnections to public utilities, and systems interconnections to assure these facilities have zero down time.

With increased emphasis on protecting critical infrastructures and facilities, technology can play a critical role in enhancing security without huge increases in staffing costs. iXP has pioneered a “Smart-CCTV” methodology that allows a limited staff to monitor a large number of video camera feeds. Using computer analysis and recognition of programmable behaviors, the Smart-CCTV system can significantly increase the effectiveness of video monitoring while decreasing the fatigue in monitoring personnel, allowing them to focus more careful attention on cameras where inappropriate patterns are detected.