Problems We Solve

iXP’s clients rely on us to solve and/or prevent mission critical issues that could negatively impact their emergency response.  While much of our reputation rests in the role of chief solution architect and manager of the disparate functions within an emergency communications environment, iXP also works with clients every day to solve many different types of individual problems, a number of which are described below.  iXP tackles each problem using a combination of analysis, planning, design, implementation, maintenance and/or support.

Campus Safety: iXP works with College and University Public Safety and Security Departments across the country to help improve and enhance the overall safety of their campuses.  Utilizing a unique public safety methodology, iXP helps campuses by assessing the existing environment and notification systems, identifying risks, and proposing recommendations that can enhance the technology, facility, and operations of the Public Safety or Security Department.   iXP then develops a business case for the campus administration and utilizes a phased approach to implement the recommended changes and improvements.  A phased approach offers the flexibility and predictability often needed for consideration in the key areas of project funding and budgetary timelines.

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Active Shooter on Campus:iXP has expertise in Critical Incident Planning, which includes Active Shooter on Campus seminars.  iXP offers a workshop designed to assist Campus, Municipal, County or State public safety first responders to develop or examine their existing operational plans, to assure that they have the depth to manage a catastrophic event that threatens the lives of students, staff, and visitors.  The workshop starts with a comprehensive review of the school shooting at Columbine High School by the Operations Chief (Chuck Burdick), at the time, of the Littleton Fire Department who was a key member of the Incident Command team.  The lessons learned at this tragic event drive the critical analysis that workshop participants perform throughout the day as they examine the strengths and vulnerabilities of their existing plans.

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Strategic Planning: Every client engagement utilizes iXP’s state-of-the-art strategic planning, which is guided by our industry-leading, proprietary SAIF® methodology that promotes a public safety centric focus.  iXP is the only firm in the industry that employs the SAIF methodology that solves complex emergency response challenges and provides “peace of mind” for communities.

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Radio: iXP works with public safety organizations around the country to ensure that radio communications do not fail, provide the needed coverage (including in-building reception/transmission) and provide interoperability.

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Interoperability:  iXP’s expertise in interoperability ensures that disparate radio systems communicate with one another.  Our approach addresses technology, as well as operations – as public safety entities utilize various “languages” to communicate.

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E-911:  iXP works with public safety entities to ensure that their E9-1-1 systems have zero downtime.  This includes wire lines in homes and buildings, as well as wireless cell phone lines and the like.  iXP works with municipalities and service providers – such as Verizon, AT&T, Qwest, BellSouth, Sprint/Nextel, Vonage, Cingular, Alltel, etc. - to ensure that when there is an emergency, the location is pinpointed and the problem is dealt with expediently, with or without a wire line transmission.

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Facilities:  iXP’s expertise in serving as general contractor for the optimization of public safety facilities is unsurpassed.  iXP’s facilities services extend from overall project management to architectural design/support, quality control, and auditing.

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CAD/RMS/MSS/Mapping, Etc.: iXP ensures the operational intelligence within a 9-1-1 center via software application expertise that includes Computer Aided Dispatch, Records Management Systems, Message Switching System, and many others.

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Digital Recording:  iXP provides solutions that guarantee all voice traffic coming into a 9-1-1 center—from telephone to radio—is recorded and complies with all industry standards and guidelines.

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Wireless Data:  iXP makes certain that wireless data is transmitted efficiently and effectively—from data transmitted to and from responding units to broadband data.

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On-Scene Incident Command:  iXP designs and installs complete, turnkey solutions that allow public safety organizations to handle all major/complex incidents electronically via an industry leading solution.

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Smart CCTV:  iXP’s proprietary SmartCCTV solutions have been proven to prevent and deter crimes within communities through the combined use of behavioral recognition and CCTV.

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Communications Center Staff Models:  iXP’s experts work with clients to provide communications centers with models that are staffed efficiently and effectively based upon incident trends by month of year, day of the week and time of day.

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3-1-1:  iXP works with municipalities to ensure that non-emergency numbers for city services are complete and informative.

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IGAs (Inter-Governmental Agreements):  Taking into account the needs of all parties, iXP is expert in navigating intergovernmental agreements that bring disparate public safety agencies together to share resources such as buildings, radio systems, phone systems, etc.  iXP helps negotiate how each agency will manage their joint resource, including how they will pay for it, what the governing law will be (joint power authorities), etc.

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Consolidation: iXP has made a name for itself through its consolidation work for public safety organizations in municipalities, large and small.  iXP works to seamlessly combine disparate agencies into a single building or onto a single technology, ensuring that the operational needs of all parties are met.

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Co-Location: In line with its consolidation work, iXP manages the co-location of disparate agencies under one roof.

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9-1-1 Center SOP Development/Assistance:  iXP is expert at developing and implementing Standard Operating Procedures for public safety organizations.

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Security Monitoring:  iXP provides on-the-ground support to clients who are monitoring the security of their constituents via Smart CCTV and the like.

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Network & Infrastructure:  iXP employees are skilled in the back-office engineering and technology that ensures that systems are up and running 24 x 7.

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