iXP Works with the New York City Police Department (NYPD) to Modernize E9-1-1 PSAC

Sector: Municipal Law Enforcement

Focus: Infrastructure and Operations

Started: 1994

Situation

The E9-1-1 PSAC (Public Safety Answering Center) project was a major public safety modernization initiative, providing an advanced emergency communications systems and technology environment for the City of New York. With the completion of this project, major improvements to the existing emergency call taking and dispatching operations were attained. Comprised of 20 discrete phases, the project was initiated in July 1994 and was in live operation by January 1996. The NYPD PSAC incorporates state-of-the-art telephone and radio communications systems that provide the public with rapid access to various public safety services such as police, fire, and emergency medical services (EMS).

Solution

The E9-1-1 PSAC project represented one of the largest technology initiatives undertaken in the public safety industry. The project required a world-class response from every perspective: project management; political/media management; subcontractor/supplier management; financial management; E9-1-1 telecommunications design; system integration services; system implementation services; infrastructure delivery (i.e., site construction, radio communications, etc.); and, training and transition management.

The completion of this complex systems integration project required close coordination with multiple subcontractors and other suppliers to provide the computer systems, radios, telephones, facilities, furniture and other equipment that are part of this tightly coupled system.

Size/Complexity:

• Over 10 million calls per year;
  • Peak day represents over 48,000 calls with peak hour representing over 5000 calls;
• 5 million incidents logged annually and nearly 5 million radio dispatches per year;
• 50,000 requests per year processed for 9-1-1 audio taped conversations;
• Staffing levels driven by demand can go as high as 450 person staffing;
• 111 call taker positions and 70 dispatch positions within PSAC 1; and,
• Over 52,000 square feet.

Results

iXP (and its predecessor organizations), acting as prime contractor, led the overall initiative on behalf of the NYPD. iXP also provided maintenance and consulting services to the NYPD PSAC through 2005. In addition to the E9-1-1 PSAC Project, iXP has led a number of emergency communications projects within the NYPD. Examples of these projects include: Wireless E9-1-1 Phase 2 certification and integration; Digital Audio Recording integration and implementation; 32 Channel Mobile Data design and integration; and, Message Switch integration.

Value Delivered. Problem Solved.